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Returns & Warranty
Warranty
We offer a six-month warranty on our handbags. Warranties are only provided for manufacturing defects. Please send us:
-Photos of the item clearly showing the problem
-A copy of the proof of purchase (original receipt)
We do not provide any warranty or exchanges for overseas items
Damaged or incorrect item
Should an item be damaged during shipment, please contact us by sending an email to admin@pastelandmini.com. We will require a photo of the damage and will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you but will ask that you return the damaged/defective item to us. Postage to return the item will be reimbursed to you
Exchanges
We believe in complete satisfaction for our customers. Should you find your purchase unsuitable, we are pleased to offer you a full refund on your online order under the following conditions:
-Purchases must be returned within 30 days of placing your order.
-Merchandise must be in new and unused condition with all labels and product swing tags attached.
-You may exchange any accessories for a new one however a refund will only be provided if the bag and any accessories are returned together.
If the returned merchandise does not meet the criteria above, the refund will be declined and the products will be returned to you. If you wish to return your online order, simply follow the instructions below:
Exchange process
Contact our team within 30 days of placing your order by sending an email to admin@pastelandmini.com.
You will receive an email from our team within three business days (excluding public holidays) confirming the refund and address that the parcel should be returned to.
Postage to return the item if you change your mind is not covered
Change your mind
Once your order is placed, it may be possible to amend or change your order if we have not posted it to you. If you would like to change your order after it has been received by us, please contact us on info@pastelandmini.com, noting your request in the subject line. We will advise if a change is possible or not. For a return, visit our Returns Policy for more details.
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